Cancelation  & No-Show Policy

​We understand that life happens and sometimes appointments need to be changed. We kindly ask for at least 24 hours notice if you need to cancel or reschedule your appointment.

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Each appointment time is reserved specifically for your dog, and last-minute cancellations prevent us from offering that time to another client. We appreciate your understanding and respect for our schedule.

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We truly appreciate your understanding, as your appointment time is reserved specifically for your dog and last-minute cancellations make it difficult to offer that time to another client.

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We will always do our best to work with our clients and understand that emergencies can happen. Our goal is to provide fair, reliable service while respecting both our clients and our schedule.

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First Cancellation with Less Than 24 Hours Notice

We understand that unexpected situations happen. The first occurrence will serve as a reminder of our cancellation policy, and we will be happy to continue scheduling future appointments.

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Second Cancellation with Less Than 24 Hours Notice

A second short-notice cancellation may result in a cancellation fee or a deposit being required to secure future appointments.

 

Third Cancellation with Less Than 24 Hours Notice or Repeated No-Shows

Clients with repeated short-notice cancellations or missed appointments may be required to prepay future appointments or may no longer be able to reserve regular appointment times.

 

We truly value our clients and understand that emergencies and unexpected circumstances happen. Our goal is to provide a fair policy that respects both our clients and the dedicated time we set aside for each dog.

 

Thank you for helping us maintain a reliable and caring grooming experience.